Who we are

PayJa is a donation-based crowdfunding platform serving the interest of innovators and creators worldwide. We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the PayJa website and governs data collection and usage. By using the PayJa service you consent to the data practices described in this statement.

In order to carry out the service we provide, PayJa website collects and manages personal information from you. This information is to enable us to identify and contact our users whenever necessary. We will always keep your information secure and manage it in accordance with our legal responsibilities under privacy and data protection laws where we operate.

This Privacy Policy provides more information about how we meet these commitments when we process personal information in connection with the fundraising services we offer through PayJa. By visiting our website or using any of our services, you agree to your personal information being used and disclosed in the manner set out in this Privacy Policy. You do not have to provide your personal information to us, but if you do not provide certain information we may not be able to provide our services to you (for example we may not be able to process a donation or funds settlement).

The personal information that we collect

During Registration: to identify users, we collect information such as name, email address, mobile number, and a unique username and password. Additionally, creators have to fulfill KYC requirements by uploading their government-issued ID and address proof in the profile, for local and international compliance purposes.

During Donation: we will collect basic payment information to enable us to process the donation. This will include your name, address, email address. Non-registered users (Guest donors) may be asked to also register. If you choose not to register, your name and email address will be stored to identify the transaction unless have donated anonymously. We do not collect or store any information relating to the Payment card or pin. This information is handled by the payment processing provider and the card issuer only.

If you raise funds through PayJa, we will collect basic contact information about you to register you on the platform. This will include your name, address, and email address. We will also collect your date of birth, telephone number, and personal bank account details for the fulfillment of the funding raised and to enable us to undertake an identity check and bank account verification which we will ask you to consent to. We will also ask you to register a username and password so you can gain secure access to the account in the future if you are not already a member.

Other information

There is also information about your computer hardware and software that is automatically collected by PayJa. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by PayJa for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the PayJa website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the in-site user messaging service, this information may be collected and used by other users. As such, information shared via this media is exempted from this privacy policy.

Web URL Links to other websites may be found on the PayJa website, you are advised to review the privacy statements of websites you choose to link to from PayJa, so that you can understand how those websites collect, use and share your information. PayJa is not responsible for the privacy statements or other content on websites outside of the PayJa websites.

Use of your personal information

PayJa collects and uses your personal information to provide the requested services, validate users’ fundraiser authenticity and prevent using the Platform for fraudulent activities. PayJa may also use the contact information – email, to contact you of refund or any investigation result carried out.

PayJa does not sell, rent or lease its customer lists or information to any third party.

PayJa may keep track of the websites and pages our customers visit within the platform in order to determine donation portals that are most active. This data is used to deliver customized content and advertising within the website to users of the donation portals and Causes.

PayJa will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on PayJa; (b) protect and defend the rights or property PayJa and, (c) act under exigent circumstances to protect the personal safety of users of the platform or the public.


PayJa website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize PayJa, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the PayJa website, the information you previously provided can be retrieved, so you can easily use the platform features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PayJa services or portal you visit.

Security of your personal information

PayJa protects your personal information from unauthorized access, use, or disclosure. PayJa secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

PayJa will occasionally update this Statement of Privacy and cookie to reflect company and customer feedback. PayJa encourages you to periodically review this Statement to be informed of how PayJa is protecting your information.

Contact Information

PayJa welcomes your comments regarding this Privacy and Cookie Policy. If you believe that PayJa has not adhered to this Statement, please contact us at [email protected] and we will try our best to promptly determine and remedy the problem.